Contact Information
1-800-667-7325
403-228-6776 fax
info@customlearning.com
Suite 200, 2133 Kensington Road N.W.
Calgary, Alberta, Canada
T2N 3R8
Visit our staff directory to email or contact the staff at
Custom Learning Systems. 
Bellwether
Turn real-time
patient feedback into fast and sustainable improvements that
improve HCAHPS scores.
Advanced Service Leadership Skills for Nurses
Provide Nurse Managers with high-impact supervisory
and leadership skills.
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About Us
| Making a difference in the lives of people
who make a difference in the lives of people. |
 |
For
25 years, Custom Learning Systems has been the leader in on-site
training, coaching, and service education in the healthcare
industry. |
|
Our mission: |
Creating World-Class Patient/Resident, Employee, and
Physician Satisfaction. |
| History: |
Custom Learning Systems Group Ltd. was
founded by Brian Lee, CSP in 1984. Brian is one of North America’s leading experts in
the field of world-class healthcare Patient Satisfaction and
Employee Retention and is the author of
Keep Your Nurses for
Life™ and Satisfaction Guaranteed™. |
| Faculty: |
CLS retains an
expert faculty of
implementation specialists to deliver our instructor-led
programs, including our core service offering: The Hospital of
Choice – Service Excellence Initiative™ and all other
services. |
| What you can count on from Custom Learning Systems; |
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An engaged and empowered group of frontline
associates
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World-Class
speakers, trainers, coaches and Implementation Specialists.
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25 years of
experience, the past 15 years of which have been devoted
exclusively to the healthcare industry, giving us a unique
depth of experience and expertise.
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Complete
customization of services by way of a comprehensive
pre-implementation surveys and CEO-level briefings
- A structured, proven, turn-key “D.O.
I.T.” (Daily Ongoing Implementation Tactics) implementation
process to create guaranteed results after your session.
- Timely and relevant content
resulting from intensive research and field testing of best
practices.
- Our clients are frequently
recognized with national and regional awards for customer
and employee loyalty improvement.
- The peace of mind that comes from
“rave reviews” and customer enthusiasm from a long list of
satisfied clients.
- Extraordinary flexibility and
adaptability in meeting and exceeding your needs and
requests.
- An inspiring annual
HealthCare
Service Excellence Conference focused on showcasing and
celebrating proven best practices.
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