healthcare service excellence and employee retention consultants

     

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Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants

 

Create a long-term, sustainable competitive advantage as the Employer and Provider of Choice. 
Create a long-term sustainable, competitive advantage as the Long Term Care Provider of Choice.

The Rural Hospital of Choice Initiative

Create a long-term sustainable, competitive advantage as the provider of choice.

The Outpatient Center Service Excellence Initiative

Create a sustainable competitive advantage through service excellence.

Advanced Service Leadership Skills for Nurses

Provide Nurse Managers with high-impact supervisory and leadership skills.

 

 

 Provider of Choice Initiative
Mission: Unleash the energy of employee empowerment and enthusiasm to create a world class patient experience.
Deliverables:

  1. Gain active, enthusiastic frontline buy-in and ownership to improve the patient/resident experience

  2. Successfully recruit and engage the best-of-your-best frontline staff to train and positively influence their peers

  3. Benefit from the delivery of your own customized HCAHPS Service Excellence Workshop that empowers frontline leaders to teach and motivate everyone to eliminate high-priority patient/resident dissatisfiers

  4. Implement the single most powerful best practice to motivate employees to go the extra mile in dealing with customer problems and complaints.

  5. Achieve organization-wide literacy and focus on improving HCAHPS survey results.

  6. Create a dynamic collaboration between frontline leaders and their managers to facilitate monthly DO IT meetings to systematically improve patient scores to the 90th percentile
Testimonials "I love seeing our scores rise, I feel confident that we are the preferred facility.  I wish more businesses took the time to care for employees and patients/customers the way we do."

- Dawn Freyenberger, HI, Herrin Hospital

"It has been a wonderful growth experience and it's shown me both where we excel and fail as an organization, and how to help increase our successes."

- Autumn Barton, Human Resources, Hunt Regional Healthcare

"Professionally, I've grown as a nurse by being conscious of customer service to patients, doctors, and fellow co-workers.  Personally, it has been very enriching."

- Tammy Yearby, Endoscopy, DMC Sinai-Grace Hospital

This initiative has helped me to grow and mature in positive way both professionally and personally.  I has now given me a voice and confidence level that I never had before."

- Kelly Coffelt, Radiology, Unity Health Center
 
  • download pdf file of process detail