healthcare service excellence and employee retention consultants

     

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Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants
 

Create a long-term sustainable, competitive advantage as the Long Term Care Provider of Choice.

The Provider of Choice Initiative

Unleash the energy of employee empowerment and enthusiasm to create a world class patient experience.

The Outpatient Center Service Excellence Initiative

Create a sustainable competitive advantage through service excellence.

The Nurse Manager Leadership Academy

Turning Nurse Managers into empowering Nurse Leaders.

ED BluePrint

A comprehensive assessment of Emergency Department policies, procedures, and processes, with a step-by-step implementation blueprint to achieve a breakthrough in patient satisfaction.

 

 

 Rural Hospital of Choice Initiative
Mission: Create a long-term sustainable, competitive advantage as the provider of choice.

 

Designed for rural hospitals, with less than 100 staff.
Deliverables:

  1. Create a dynamic collaboration between frontline leaders and their managers to facilitate monthly DO IT meetings to systematically improve patient scores to the 90th percentile

  2. Break down departmental silos.

  3. Implement prioritized, proven best-practices that will create a long-term sustainable, competitive advantage

  4. Overcome resistance to change and gain active, enthusiastic management and frontline buy-in and ownership to improve the patient experience

  5. Build a patient-driven culture of compassion and love through the three cornerstones of culture engagement.

  6. Improve employee morale as necessary first step to providing world-class  customer satisfaction.

  7. Successfully recruit and engage the best-of-your-best frontline staff to train and positively influence their peers

  8. Benefit from the delivery of your own customized Service Excellence Workshop that empowers frontline leaders to teach and motivate everyone to eliminate high-priority patient dissatisfiers

  9. Understand the hidden link between employee, patient, and physician satisfaction and how to improve all 3 simultaneously
Testimonials "By improving frontline staff in leadership roles, this approach to service excellence facilitates the development of a culture among our staff.  This is the most effective program I have seen in the four hospital systems I have worked with."

- Kim Nickelson, Laboratory, Share Medical Center

"The initiative has been a wonderful way of developing professionally and personally.  Great opportunity to motivate staff to be the best that each employee can be.  Great program!"

- Torii Peoples, HIM, Betsy Johnson Regional Hospital
 
  • download pdf file of process detail