Conference Brochure
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Register online for the 2012 HealthCare Service Excellence Conference in Dallas, TX
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Summit & Breakthrough Awards
Visit servicesummit.com to access Summit nomination forms, Breakthrough forms and view last year's winners.
Conference Archives
See what your peers had to say
about last year's conference in
New Orleans
Previous Summit
Award Achievers
Previous Breakthrough
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View Photos from
last year's conference
in New Orleans
Conference Reviews from the 2011 Conference in New Orleans:
“To be able to take a year’s worth of service excellence and experience back to a network of other peers and share ideas. I also learned that implementing change needs to be living, active and dynamic, not assumed. We must improve or we won’t survive.”
Scott Alwin, Pract Adm,
Box Butte General Hospital
“I’ve been inspired – I got the feeling! I have heard outstanding speakers – most enjoyed hearing from the successful organizations – inspired by the energy of frontline staff!”
Steve Smith, CEO,
Matagorda Regional Medical Center
Overall rating of the Conference 4.9 out of 5.0
“Each year I am certain that the conference cannot be better than last years, but once again it was the best. The quality of the speakers was superb!”
Jennifer Warren, CFO, Purcell Municipal Hospital
“It was an honor to be able to attend the conference. New Orleans was wonderful and I learned a ton of new things. I met wonderful and inspirational people that have left a foot print on my life.”
Deborah Sherwood, Clinical Secretary, Memorial Hospital of Carbondale
“Thank you so much for this opportunity! As babies along the SEI journey, this has been so helpful & inspirational! I am so pumped to get started!”
Lora Epperly, Chief Quality & Cultural Excellence Officer,
Commonwealth Care of Roanoke
“One of the best conferences I have ever been to. When you have this many enthusiastic people in one room, the atmosphere is amazing and empowering. Thanks for making it GRAND.”
Christy Francis, COO, Hemphill County Hospital
“Very helpful to us new members. Very uplifting and gratifying to hear positive outcomes for some of these facilities that have succeeded where we are just beginning our new path.”
Davine Summers, RN-House Supervisor, Matagorda Regional Medical Center
“Continues to top previous conferences for education opportunities, networking and consideration of participant’s time for themselves. Thank you for a job well done.”
W. Kay Swisher, Vice President & Chief Operating Officer,
Laurens County Health Care System
“Superb opening, middle and specifically closing key notes! Really wrapped all the great motivational inspirational statements heard through the last 3 days of conference. Worth every minute of it! I have been a cheerleader of service excellence. After this conference I will be a super coach to the cheerleaders of service excellence. Very impressed the way CLS recognizes each other. Loved the idea of the certificates for restoring sight to so many individuals!!! Wow!”
Makira Girard, SEA/Medical Technology, Box Butte General Hospital
“One of the best conferences I have ever attended! Chocked full of wonderful experiences and tons of knowledge. Easy to meet other healthcare professionals which is invaluable. Thank you so much to the entire CLS team!”
Nancy Waters, Director of Staff & Community Relations, Commonwealth Care of Roanoke
